CIT Communications Manager
Jacquelynn developed this role for Oberlin College’s Center for Information Technology (CIT) after seeing a clear need for improved technology communication on campus. She is now responsible for implementing and executing a comprehensive strategy designed to educate the Oberlin College community about technology and security. Jacquelynn also serves as the primary trainer for CIT. In this role, Jacquelynn has been responsible for communicating successful rollouts of a new password-changing system that impacted over 4,000 users and a printing system whose mission-critical nature affected most faculty and staff.
- Serves as the primary information architect and designer within CIT, organizing content for and designing posters, postcards, forms, web graphics, and strategic plans and reports
- Writes timely, relevant, and accurate technical documentation, news, and announcements
- Develops engaging content for CIT’s social media including accounts on Facebook, Twitter, and mass-email marketing through MailChimp.
- Develops and conducts one-on-one and group training sessions for desktop and cloud-based software
In addition to her work with CIT, Jacquelynn has been sought out by various campus offices for ad hoc communications needs, including design of a welcome guide for new staff to the College and resources to explain new benefits programs for the Office of Human Resources.
Help Desk Manager
Manages the CIT Help Desk, open during regular business hours as well as evenings and weekends, to all ensure clients—faculty, staff and students—receive effective and efficient first-level computer assistance and follow-up, as necessary. She served as the developer, administrator, and overall manager of FootPrints, CIT’s work order tracking system. Supervised the Help Desk Coordinator in interviewing, hiring, training, and guiding Client Services student staff members.
Olmsted Performing Arts
Coordinates marketing and publicity for Olmsted Performing Arts (OPA) including promotion for theater performances, educational programs, and fundraisers. Designs content for and maintains website that receives 40,000 visitors annually. Oversees production of posters, brochures, and postcards. Designs flyers for center activities. Trains and supports theater staff on use of internal communications software including Google Apps for Business and Dropbox. Manages OPA’s social media presence including accounts on Facebook, Twitter, Tumblr, as well as mass-email marketing through MailChimp.
Association for Computing Machinery
Special Interest Group on University and College Computing Services (SIGUCCS)
Volunteer position with international organization focused on higher ed and IT. Part of the committee responsible for planning the SIGUCCS annual conference. Produces all print materials including 50+ page, magazine-style layout program, banners, and schedules.